The speech leader phone Customer Service has the purpose to provide a special service to your clients and partners, including a reliable and fast availability to the required person or department.

 

VOXenter is a PBX product, which is based on automatic speech recognition. Customers calling VOXenter are not required to know the extension numbers of your staff, because by telling the name of a particular person, department the automatic speech recognition system switches the call to the required extension. If that person is not available, the system can even provide relevant information without the contribution of the operator.

This solution speeds up your business!

 

 

VOXenter is a software solution, based on automatic speech recognition, which is able to handle the majority of calls without human help. With VOXenter we can create a special client guide and informing system for you, which makes the customer service's work easier. Later on VOXenter completely takes over from your old call center system.

 

By telling the name of a particular person, department or keyword the automatic speech recognition system switches the call to the required extension. This how the system cuts your costs and makes workflow easier, and most of all, your customer service friendlier.

 

After dialing the number your client receives a nice female voice, she gives a simple guide about the options. The client can use the standard tone mode or ask for an operator. Further more VOXenter has an extra feature! By telling a name of a person, department or a keyword "your new colleague" switches the call to the required extension. 

 

In order to offer a better customer support, the system can be called 24 hours a day, 7 days a week. You should not be concerned of the working hours of the operator, as everyone can be reached 24/7. By the implementation of VOXenter system, your PBX operator will now be able to handle other jobs.