Few keywords and thousands of calls

 

The speech-recognition based VOXenter Call Center provides solutions for different amounts of incoming routine calls. Its special function is the extension selection, based on speech recognition. By telling a name of a person, department or keyword "your new colleague" the system switches the call to the required extension. 

 

 

The complex speech-recognition based VOXenter Customer Service and VOXportal is able to fulfill higher requirements. We recommend it to large local governments and corporate enterprises.

 

 

 

VOXenter provides a special solution for institutional planning concepts. In order to realize EU requirements, the institutes should develop their local governmental services. VOXenter ensures the best way to implement new services and being EU-conform at the same time.

 

 

 

VOXenter transforms the way you can deal with customer queries. It operates 24/7 automatically, so lost calls - therefore lost business - can be reduced to an absolute minimum.

 

With VOXenter in operation your switchboard attendants will have more time to solve more complex issues and deal with customers rather then answering routine calls.

 

VOXenter operates with cutting-edge technology so you can create a professional and innovative image for your company. In short, its design and functionality makes your investment future-proof.

 

 

"Hi there Mr. Simpson!"

 

At the moment your operator receives a phone call he/she is able to see your client data chart; including address, phone number, previous orders. Accordingly the operator can greet the client and arrange a faster order.

 

The automatic call recognition software is analyzing the incoming number and it is attaching to the proper data, then a new order sheet shows up on the display. Thus you can have a friendlier and faster CRM system. We highly recommend this solution to dispatch-rider, cab and catering companies.

 

 

 

We offer a simple and cheap solution for small companies. VOXenter P-TEL is an answering machine with a special software that is archiving the incoming calls. This is how you can save your co-workers from unrealistic complaints.

 

 

 

Besides the implementation of the system, our colleagues help to optimize and customize it for you. Our service is valuable, because we offer:

- Free Support

- Distance Management

- Optimization, customization

- Continuous testing, monitoring,

- Dialogue-tree optimization

- Quick installation time

- Inter and external network installed testing models