We have collected a few frequent questions about VOXenter. If you don't find an answer to your question on our website or in F.A.Q., please contact us at voxenter@aitia.ai. The page will continuously be updated with the answers to the latest questions.

 

A: According to its function VOXenter is a device, which is eligible for speech recognition and can be connected to every kind of sub call center. It puts callers immediately through to the required extension, but they can also choose the common (tone dial) method with keys. Functionally VOXenter is a computer, which includes interface cards and their software's to handle voice channels.

 

A: No, VOXenter only controls the incoming calls, using the sub center's switching functions. It can not be applied separate; it can not handle incoming main lines and extensions. VOXenter operates on one or more extensions of the sub center, and puts incoming calls through to the proper place.

 

A: Any kind of sub call centers can be used, that have standard interfaces. There are some differences between the communication protocols used by call centers, but these are not significant for VOXenter.

 

A: No, VOXenter accedes to the side-line of the telephone sub center. Mostly every ISDN center has an access to an analogue side-line; this is how you can chose between digital (ISDN) and analogue VOXenter. The voice quality is better in case of ISDN, than in analogue lines, that's why we recommend ISDN based VOXenter.

 

A: No, VOXenter is able to expand its capacity with extra ISDN or analogue cards. The upgrade comes with a special offer.