AITIA International, Inc. - Services and products - Intelligent interfaces

AITIA International, Inc. has been the leader in researching and developing Artificial Intelligence. In Summer 2005 AITIA started a strategic co-operation with Friendlyway Hungary Ltd., and created the first conversational character product named VIKI. The combination of Friendlyway terminal's timeless elegance and AITIA's software competences VIKI has reached a unique position in the market of self-service systems. VIKI does not only have a personality using artificial intelligence technology, speech recognition technology, and real-time animation, but she can also hold intelligent conversations with you. The first VIKI was introduced in mid December in the Duna Plaza Shopping Mall. Visitors can chat with VIKI about anything and they can always expect an intelligent response.

AITIA's chatterbot software can actually do something useful for businesses looking for unique marketing communication solutions, including, but not limited to: shopping malls, warehouses, virtual salespeople to promote products and services, interactive assistants who can answer user questions or direct visitors to specific areas, help and product information systems, virtual auctioneers, virtual personalities for profiles on social networking and dating sites and much much more!

About VIKI solution:

VIKI clearly improves shopping experience, no matter where, in stores, shopping malls or in department stores.

VIKI always welcomes visitors kindly and informs them about interesting bargains - day and night. The combination with Friendlyway's large plasma or TFT displays is perfect, in can show videos or animations, depending on the current content.

Customers can give direct feedback by using VIKI, they can ask questions, utter wishes or one can conduct customer satisfaction surveys, for instance. AITIA's interactive chatterbot software and a touch-display make it possible to use the system independently from the actual store. Therefore the kiosks can be used around the clock -24/7.

In shopping malls VIKI is the perfect guide system, so that every customer can look for shops, that meet certain criteria, by searching for product names, brands or product categories. Interactive 3-D floor plans can show the best way to reach a certain shop, restaurant or cinema.

Available Solutions / References:

Interactive solutions for customer retention systems
Interactive shop and product search
List, sitemap and location finder of available shops
Hardware and software solutions for digital advertisement of bargains
Product advertisement on digital signs
Gift service (online and offline)
Software and solutions for electronic advertisement displays
Digital videos and advertisements
Software, kiosks and plasma screens to promote special offers

Advantages:

Increasing sales volume by using a variety of sales channels
Possibility of providing personalized offerings, depending on the customer's interest
Catchy placement of advertisement information by using interactive solutions
Enabling of direct contact between shop and customer
Bettering of the innovative public image and the customer orientation of the shop

VIKI makes a low contact barrier possible, so customers can look into a product without being scared away by an overly motivated salesperson.

By using AITIA's interactive chatterbot software and placing VIKI to attractive places, products can be perfectly presented 24/7. Attractive places such as airports, conference centers or shopping malls enable you to win over and manage many new customers.

Additional Features for Banks and Financial Institutions:

Traditionally in the banking and financial services sector self-service systems are being used considerably. Using kiosks that offer modern hardware and software, novel services can be implemented.

On-line banking
Financial explorer: interactive consultancy for financial services
Sales and information kiosks
Debit and credit card self-service kiosks
Customer loyalty applications
EC-, money- and credit card kiosks
Interactive information and entertainment on TFT or plasma screens and kiosks
Real estate offers
Financing offers
Infotainment on plasma screens and kiosks
Mortgage rate calculator
Software and solutions for electronic advertisement displays
Software and solutions for digital advertisement

VIKI can even be placed outside of bank buildings, for example in shopping malls, airports, casinos or universities, in order to ensure accessability around the clock.

Internet Sites / Web Portals

AITIA's interactive chatterbot can also be used to create a wide-array of animated speaking characters that can be added to a website for a variety of professional and personal applications.

Benefits:

Increases conversation and Sales: Research has shown that virtual salespeople, such as VIKI can increase conversation time and sales. A recent study showed that adding talking characters to a website increased online product sales by 10%.
Ensures that your message is both seen and heard: Speaking characters enable you to deliver your message using images as well as sound, which reinforces your message and establishes trust. Not to mention the fact that it also facilitates the visually impaired.
Motivates visitors to take action: AITIA's ability to create personalized spokespeople can turn passive site visitors into active participants by engaging them, informing them and directing them to take action.
Increases the time that visitors spend on your site: VIKI's uncanny ability to capture attention and generate interest can increase the time that visitors spend on your website.
Increases website traffic: AITIA's animated speaking characters can create a lasting impression that will drive traffic and increase the likelihood of return visits.
Competitive Edge: AITIA's innovate technology will help you stand above and apart from your competition.

Basic Features

Visually designed speaking characters.
Edit and personalize models to create virtually any character likeness by adjusting attributes such as gender, age, hair style, skin tone, hair color, eye color, makeup, facial hair, clothing and more!
Make characters speak by recording your own audio messages or uploading an existing audio file. Lip-synchronization included!
Update your characters and audio messages as often as you like.
Upload your own backgrounds to make your characters even more realistic.
No programming skills are required to use AITIA's solution on your site. However, advanced features are available to programmers who want them.

Advanced Features

AITIA also offers several advanced features to maximize the capabilities of implementation, including:

Text-to-Speech: Make your characters speak in a variety of different voices and languages using technology that converts written text into realistic computer-generated speech!
AI Knowledge Base: Make your characters respond intelligently to user questions with the power of Artificial Intelligence!
Flash Integration: Incorporate your characters into Flash movies!